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| Robert Bosch (SEA) Pte. Ltd. |
| Summary |
| Nixfon deployed Trainix, a user-friendly software system, for Bosch’s Automotive Aftermarket training centre to manage its practical training programs. |
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| The Client |
| Robert Bosch is a global leader in the manufacture and supply of auto parts. The Automotive Aftermarket training centre provides hands-on technical training to Bosch’s dealer network throughout the ASEAN region. |
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| The Business Need |
The client had an urgent need to convert its manual training management process into a systems-based management style. Robert Bosch needed a web-based system which was accessible throughout the ASEAN region.
The system was to store course details and training schedules. It was also important that participant and trainer details were also captured in a centralized system.
Robert Bosch also needed graphical reports that provided clear, concise information on training trends, training budget usage and much more.
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| The Key Challenges |
The key challenges were as follows:
- Multiple locations were to be managed from a central site
- To create a unique scheduling system that is based on customer’s requirements and constraints.
- To have a smart knowledgebase built into the system to incorporate latest training materials and manuals.
- A flexible system that allows users to change non-critical parameters in the system without reprogramming by the system developers.
System should be rigid enough to handle multiple access and entries from users around the world. |
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| The Nixfon Solution |
| Firstly, Nixfon sat down with the representatives from Robert Bosch and identified the key features of the system.
Next, the team at Nixfon decided the extent of customization required to ensure Trainix would perform to the customer’s specific requirements. Trainix is built on the .NET platform and this allows easy rollout throughout the region. The flexibility within .NET also ensured that Trainix was an easy-to-use system to manage all the components of the training centre.
Then, a pilot rollout was carried out in Malaysia. Finally, when the system was stable, it was implemented throughout the region. |
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| Value Delivered |
| The solution helped the training centre administrators manage their work and training more effectively.
Trainix has built-in features that allow authorized external users (such as trainers and participants) to access certain areas to view and complete feedback forms. This helped reduce the administrators’ workload in collating such data.
The reports also helped the managers get a clear picture of the number of training days completed, the usage of the training budget and the participant training history. |
